In order to provide excellent service to all of our clients, a few policies have been put into place:
Only the client is allowed in the procedure room. We do have a very comfortable waiting area that a friend or family member is more than welcome to relax in while you are having your procedure done.
You must be 18 years of age to receive any and all permanent makeup.
Please do not bring babies and young children to your appointment. We love littles however, DollFace is located inside a quaint medical spa where clients come to relax.
We do have a "15 minutes late" policy. Please arrive on time. Appointment times are scheduled for each client and their specific needs. When a client is running late, it can cut into the next clients appointment and etc.. If you are more than 15 minutes late, we may need to cut your service short or you may not be able to receive your service at all do to the nature of the appointment. In this case, a fee will be assessed as follows:
For all services that require a deposit, this deposit will be forfeited and a new deposit will need to be paid prior to rescheduling.
For all other services, If we can not begin a service due to a lack of sufficient time, 50% of service total will be due.
If your service is shortened, full payment will be due.
Deposits are nonrefundable. If you need to reschedule prior to 48 hours of your appointment, no worries. This will need to be rescheduled within 30 days.
If you have paid a deposit for permanent makeup and we determine during your consultation you are not a good candidate for permanent makeup, your deposit may be transferred to another service. This is to be used in 1 visit.
DollFace has a 48 hour cancelation policy in regards to services (besides permanent makeup). Without reasonable notice, the appointment you have scheduled may not be able to be filled. Therefore, there is a 50% of total service cancelation charge if a 48 hour notice is not given.
DollFace has a 48 hour cancelation policy in regards to permanent makeup. A large amount of time is set aside especially for you and your procedure. With out reasonable notice of a cancelation, this time slot may not be able to be filled. This is a disservice to DollFace as well as other clients wanting to schedule. If for ANY reason (at the owners discretion) you do not cancel prior to 48 hours of your scheduled appointment, your deposit will be forfeited and a new deposit will need to be paid prior to rescheduling.
If you do not give a minimum of 48 hours notice for a refinement/touch up appointment, a $100.00 fee will to be required prior to rescheduling.
DollFace attempts to send a reminder the day before any scheduled appointments. If for whatever reason a reminder is not sent, it is the responsibility of the client to show up to any of their scheduled appointments.